Privacy Policy

A & A Cooling & Heating (“A&A”, “we”, “us”) respects your privacy. This policy explains what information we collect through our website and HVAC services, how we use it, and the choices available to you under United States law — including California privacy rights under the CCPA/CPRA.

Who We Are

A & A Cooling & Heating uses the business address and contacts shown below. Service availability is confirmed address by address. Contact us at (480) 671-8137, [email protected], or 386 S Ironwood Dr, Apache Junction, AZ 85120.

Information We Collect

• Contact & service details you provide when you request an estimate, schedule service, apply for financing, or join Cool Club — name, phone, email, service address, and details about your equipment or request.
• Communications you send us by phone, email, text, or web forms, including call metadata and, if a configured phone provider records or transcribes a call after any required notice, that recording or transcript.
• Technical, analytics & call-attribution data such as pages visited, device type, approximate location, referral source, and which phone numbers or pages led to a call — collected through analytics and call-tracking tools that help us operate the business.
• Applications and résumés submitted through a careers form, including employment history, qualifications, uploaded documents, and voluntary application details.
• Referral Rewards details supplied to enroll, administer coupons, and fulfill a selected reward.
• Lead-magnet and marketing preferences when you request a guide, opt in to email or text updates, or later unsubscribe.

Cookies, Analytics & Call Tracking

We use necessary cookies for security, accessibility, spam protection, and remembering your cookie choice. We also use measurement cookies and similar technologies so we can understand how homeowners use the site, connect inbound service calls from this website to our shop, and measure advertising. The measurement tools currently in use, loaded through Google Tag Manager, are Google Analytics 4, Google Ads conversion tracking, WhatConverts call tracking, and advertising tags such as Meta (Facebook). Our forms use Google reCAPTCHA for spam protection.

In most of the United States, measurement cookies are active by default and you can opt out at any time — use the cookie banner, the “Do Not Sell or Share My Personal Information” link in the footer, or the button below. For visitors in the EEA, United Kingdom, or Switzerland, measurement cookies stay off until accepted. We honor browser Global Privacy Control (GPC) signals automatically: a GPC signal turns off analytics, call-tracking, and advertising cookies for that browser with no further action needed. Opting out does not disable necessary cookies.

How We Use Information

We use your information to respond to inquiries, schedule and perform service, process payments and financing applications (through partners such as GoodLeap), communicate about your account or Cool Club membership, measure and improve our website and phone response, prevent fraud and spam, and comply with law.

Sale, Sharing & Advertising Status

We do not sell personal information for money. Advertising and analytics cookies on this site may constitute “sharing” (cross-context behavioral advertising) as the CPRA defines it. You can opt out of that sharing at any time using the methods described in Your Privacy Choices below, and we honor Global Privacy Control signals automatically. Operational providers may process data for hosting, forms, scheduling, payments, financing, analytics, call attribution, spam protection, and reviews. A&A’s attorney should confirm current vendor contracts and statutory classification during review of this policy.

Sharing

We may disclose information to providers who help operate the business; when required by law; in a business transfer; or to protect rights, property, safety, systems, or customers. Vendor contract restrictions and current data-use terms require attorney and operations review.

Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information

California residents have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). Everyone can use the opt-out tools on this page regardless of state.

Categories we collect and the tools involved. Through this website we collect identifiers and contact details (name, phone, email, service address) when you submit a form or call us, commercial information about your service request, and internet activity such as pages visited, device type, approximate location, and which page or phone number led to a call. The tools that process this activity are Google Analytics 4, Google Ads conversion tracking, and WhatConverts call tracking, loaded through Google Tag Manager, plus advertising tags such as Meta (Facebook) when measurement cookies are allowed, and Google reCAPTCHA on forms.

Sharing disclosure. We do not sell personal information for money. Advertising cookies may constitute “sharing” for cross-context behavioral advertising under the CPRA. You have the right to opt out of that sharing.

How to opt out. Use any of these methods, no account required:

• Click “Do Not Sell or Share My Personal Information” in the footer of any page, or the button below, and choose “Reject non-essential.”
• Turn on Global Privacy Control (GPC) in your browser. We honor the signal automatically and treat it as a valid opt-out of sale or sharing for that browser.
• Email [email protected] or call (480) 671-8137 and ask us to opt you out.

Right to know, delete, and correct. You may request access to, correction of, or deletion of your personal information, and you can opt out of marketing messages at any time, by contacting us at [email protected] or (480) 671-8137. We will verify your request using information we already hold and respond as required by applicable law. An authorized agent may submit a request for you; we may ask for signed permission, proof of authority, and direct identity verification where permitted.

Non-discrimination. We will not deny you service, charge you a different price, or provide a different level of service because you exercised any of these rights.

Requests go to A & A Cooling & Heating, 386 S Ironwood Dr, Apache Junction, AZ 85120, email [email protected], phone (480) 671-8137. The effective date at the top of this page is the date this policy was last updated.

Retention by Record Category

Retention depends on the record and applicable requirements. Service, warranty, payment, tax, and account records may be kept for operational and legal needs; lead and call-attribution records for follow-up and performance analysis; résumés for the current hiring process and any consented future consideration; referral records while the program and outstanding rewards are administered; and marketing preferences until withdrawal plus a suppression record. A&A should approve a written retention schedule.

Security

We use reasonable administrative and technical safeguards appropriate to the systems in use; no method of transmission or storage is 100% secure. Do not submit sensitive financial, medical, government-identifier, or account-password information through a general website form.

Manage Cookie Preferences

Reopen the preference center to allow or decline measurement cookies (analytics, call tracking, and advertising). Necessary cookies stay active so the site works and your choice is remembered.

Open Cookie Preferences

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes

We may update this policy from time to time. The effective date at the top of this page will change when we do. Continued use of the site after updates constitutes acceptance of the revised policy.

Contact

Questions about this policy or your privacy choices? Call (480) 671-8137, email [email protected], or write to 386 S Ironwood Dr, Apache Junction, AZ 85120.